Refund & Cancellation Policy

Refund & Cancellation Policy

For Conference Organizer

The Conference Organizer may cancel their account with Smart Conference at any time by submitting an email request to Cancelled accounts may be deleted immediately upon reaching the requested date of cancellation and without backup provisions. At Smart Conference's option, a refund of paid fees, after deducting the administrative charge, may be made if the account is unused and the cancellation request is received within fifteen (15) days from the account being set up.

In other cases conference organizer may submit the request to withdraw the balance credits available in their e-Wallet at any point of time through their account login. Refund will be made within 7 working days to the bank account details provided by the account holder after deducting the bank transfer charges + taxes as applicable.

For Delegates/Users

  • The Smart Conference does not set refund policies on behalf of the Conference Organisers. It is the responsibility of the Organiser to communicate its refund policy to Delegate/User and to issue refunds in accordance therewith. Consequently, User's requests for refunds should be directed to the respective Organiser and in no event shall be directed to the Company. Any refund-related issues or disputes shall be strictly between the User and the Organiser; the Company shall not be liable for any refund-related claims in connection with event Services; and the Organiser hereby agrees to indemnify, defend, and hold harmless the Company in connection therewith.
  • In the event, an event is cancelled or postponed by the Organiser for whatever reason, the Company will attempt to refund the amount as per the policy of the organizer.
  • In case of any *Event Cancellations/Event Postpone, full refunds will be initiated only upon on the organizer's confirmation (conditions varies for different events).
  • Any Cancellation Requests/Refund Requests raised by the customers/end users will be considered only upon the organizer's confirmation and for the same, Payment Gateway Charges + Taxes will be deducted from the paid amount, depending upon the organizer's terms set for the event (conditions varies for different events).